What hours do you work, and how fast do you respond?
Our team works 7 days, 7am to 7pm, and network devices are monitored 24/7. New inquiries get a reply the same day. Existing clients are covered by their SLA, from a 1-hour response to next day depending on the plan. Most issues are fixed over a secure remote session, and we send a technician on-site when the fix needs hands.
Do you come on-site?
Yes. We are based in Herndon, VA and work on-site across Northern Virginia and Washington DC, with Maryland visits scheduled. Cabling, cameras, door access, Wi-Fi and network installs are on-site work by nature. IT support is remote first, with a technician sent when a fix needs hands.
We already have an IT provider. How does switching work?
It starts with the free assessment, so you see what we would change before you commit. Once you decide, we collect admin access, licenses and vendor contacts, install our monitoring and patching tools, and document everything as we take over. We plan the handover with your current provider so support does not lapse, and our plans are month to month, with no long-term contract.
Can one company really handle IT, security and cabling?
Yes, and that is the point. The same team that pulls the cable and mounts the cameras also configures the network, the firewall and Microsoft 365, so nothing falls between two vendors. You get one plan, one set of documentation and one number to call when something breaks.
Where should a small business start with cybersecurity?
Start with an inventory and an honest assessment, not a product. You need to know which devices, accounts and data you have before you can protect them. For most small offices the first fixes are the same: MFA on every account, EDR on every device, email authentication, a real firewall and backups that have been restored at least once. Our free assessment tells you which of these you already have and which to do first.
How much do your services cost?
It depends on the number of users and devices, the size of the space, which services you need and any compliance requirements. We do not publish prices, because two offices rarely need the same mix. After a free assessment you get an itemized quote that shows what each part covers. Plans are month to month, with no long-term contract.